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Accessibility Statement

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is run by The Bettermeant Group (TBG). We want as many people as possible to be able to use this application. For example, that means you should be able to:


  • Using your browser settings, change colours, contrast levels and fonts

  • zoom in up to 200% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of Job Access with Speech (JAWS), NonVisual Desktop Access (NVDA) and VoiceOver)

  • use the website even if JavaScript is turned off.

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of TBG staff or a child / young person, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess.

How accessible this website is

We know some parts of this website are not fully accessible:

  • formatting of the pages differs when using Internet Explorer, and other browsers load some sections of the website differently

  • most older PDF documents aren’t fully accessible to screen reader software

  • some videos don’t have captions

  • accessing all content may not be possible by using the keyboard alone, where online forms can be difficult to navigate using just a keyboard

  • some third party software widgets are not fully accessible.

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

  • email We’ll consider your request and get back to you in 5 working days.

  • British Sign Language (BSL) users can contact us via  contact ENGLAND-BSL,the on-line BSL interpreting service.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

  • email We’ll consider your request and get back to you in 5 working days.

  • British Sign Language (BSL) users can contact us via contact ENGLAND-BSL, the on-line BSL interpreting service.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS).

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Please contact ENGLAND-BSL, the on-line BSL interpreting service. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.

Technical information about this website’s accessibility

The Bettermeant Group is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below. The full guidelines are available at: Web Content Accessibility Guidelines (WCAG) 2.1 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.1 AA success criteria:

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations


Many of our older PDFs are not fully accessible, for example, and they may not be easy to view using a screen reader. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old articles in the News section that date back nearly a decade. Any new PDFs we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, alongside working to deliver a solution or suitable workaround. We are working towards solving these problems and expect several improvements by September 22nd 2021.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 17th November 2022. It will be reviewed annually.

This website was last tested by The Bettermeant Group on November 17th 2022, primarily using the Chrome browser (Version 107.0.5304.110 (Official Build) (arm64) and Internet Explorer (Version 14.1.1 (16611. Chrome and Internet Explorer were chosen due to being the most commonly used browsers by disabled people, alongside its accessibility features and compatibility with assistive technology, as shown in a UK government survey: the Government Assistive Technology Browser Survey. Automated testing, using WAVE WebAim and the Squiz Codesniffer Bookmarklet, was also undertaken to supplement the findings. We tested:

  • Spellcheck functionality

  • Scaling using different resolutions

  • Options to customise the interface (magnification, font, background colour et. cetera)

  • Keyboard navigation

  • Data validation

  • Warning of links opening in a new tab or window

  • Information conveyed in colour or sound only

  • Flashing or scrolling text

  • Operability if JavaScript is disabled

  • Use with screen reading software (eg. JAWS)

  • Assistive Software (TextHelp Read and Write, ZoomText)

  • Tooltips and text alternatives for any non-text content

  • Time limits

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